Delivery and Returns

Delivery

Delivery times quoted are only estimates, and the Seller shall not be liable for any delays howsoever caused.

Unless otherwise specifically stated in writing all risk in the product shall pass to the Buyer or its appointed agent at the time of delivery.

The Buyer has 21 calendar days to advise the Seller of non-delivery. If notification is received within 21 calendar days a joint decision will be made between the Buyer and the Seller on how to proceed. After 21 calendar days, it is deemed by both sides (the Buyer and the Seller), that the goods have been delivered and the transaction is complete. The Seller will not be liable for non-delivery of the goods when notification has not been received from the Buyer within 21 calendar days: After this time, no replacements will be dispatched, or refunds will be issued.

The Seller will not be held liable for non-delivery of goods due to an incorrect address being provided at point of order. In this instance please see “Section 5. Damage or Lost in Transit”.

 

Damage or Loss in Transit

Goods are shipped via courier service, which includes insurance cover against loss and damage during transit. Once the goods have been received and signed for, this insurance cover is no longer effective; responsibility is then passed to the signatory. The Buyer should check the condition of the delivery before signing.

Any damage to received goods should be notified in writing within three days of receipt.

The Seller will not be held liable for claim, whether arising in contract, tort or otherwise for the consequential, economic, special or other indirect loss, due to damages or loss in transit.

The Seller will not be held liable for loss of goods due to an incorrect address being provided at point of order.

Any refunds requested by the buyer for non-delivery of Goods due to an incorrect address being entered will only be processed as and when the products are received back by the Seller. Furthermore, the Seller will not be liable if the goods are deemed to be completely lost as a result of the incorrect address being stated.

When the Buyer selects a signed for delivery service and there is no signee at the delivery address the Seller cannot be held liable for any additional delivery costs incurred by the delivering company. This cost will be payable by the buyer.

 

Cancellations

You, the Buyer have the option within 30 days to cancel your order. This includes your statutory right to cancel your order within a 14-day period (Monday to Sunday) from the moment you acquire, or a third party indicated by you (other than the carrier) acquires, physical possession of the Goods.

The Buyer may do this by taking or sending by post, fax or email a WRITTEN notice of cancellation to the Contact details shown at the bottom of this document.

The Buyer must not delay the returns and must send the goods back not later than 14 days from the date of informing of cancellation.

The Buyer must obtain a RMA (Return Merchandise Authority) number from the Seller, so that incoming returns can be identified.

Details of the returns procedure will be given to the Buyer, with the RMA number, which will include how and where to return the order to.

If you exercised your right to cancel the order for a refund, any money you have paid for your order will be refunded upon receipt of the goods at return address advised to the Buyer, no later than 14 days from receiving the Goods back.

All refunds will be issued to the payment card or PayPal account that appears on the original invoice.

Refunds via BACS transfer will incur extra charges. We will make you aware of this before any refund is made.

You, the Buyer, have a duty to take reasonable care of the Goods whilst in your possession. We, the Seller, may make a deduction from the reimbursement for loss in value of Goods supplied, if the loss is the result of unnecessary handling by you.

The Buyer shall return the Goods at their own cost, unless otherwise instructed by the Seller.

Goods should be returned to the address shown at the bottom of this document.

 

Defective Goods

The liability of the Seller is strictly limited to the replacement, repair or credit to the invoiced value of the defective items at the discretion of the Seller. The Seller’s maximum liability under or arising from this agreement shall be limited to a sum equivalent to the invoice price of the goods. The Seller shall not be liable for any claim, whether arising in contract, tort or otherwise for the consequential, economic, special or other indirect loss. The Buyer accepts that the limitations and exclusions set out herein are reasonable having regards to all the circumstances including, without limitation, the price of the Goods.

Except otherwise provided in this agreement, all warranties, representations, terms and conditions, whether express or implied, written or oral, are hereby expressly excluded to the fullest extent permitted by law.

 

Returns Procedure

If any Goods are, or become defective in accordance with section (10) herein. The Buyer must obtain a RMA (Return Merchandise Authority) number from the Seller.

The RMA number will be valid for a period of 14 days from the date of issue by the Seller for UK addresses and 21 days for International addresses.

The Buyer may have to bear any losses due to price erosion or obsolescence if Goods are returned after the 14 days (21 for International).

Any Goods returned must have the RMA number marked clearly on the package and must be returned in original packaging or equivalent secure packaging.

The Seller reserves the right to refuse delivery of any Goods returned without an RMA number.

It is the Buyers responsibility to ensure they are ordering the correct products. If the incorrect product has been ordered and the Buyer wishes to return the product they must do so within 14 days. In which case the buyer will be responsible for the return postage cost

 

Contact us via – info@tabletdisplays.co.uk